🎯 Key Features
Easy Creation Members create tickets with one click via a dedicated button in your server.
Private Channels Each ticket is a private channel where only the member and support team can discuss.
Custom Categories Create different ticket categories (Support, Complaint, Suggestion, etc.).
Transcript System Automatically save the complete history of each ticket before closing.
Permission Management Control who can view and respond to tickets based on roles.
Detailed Statistics Track the number of open and closed tickets, average response time, and more.
💡 Use Cases
Customer Support Offer professional and organized support to your community.
Complaint Management Handle complaints and issues privately and in a structured manner.
Applications Manage applications to join your team or access special roles.
Private Requests Allow members to contact staff for confidential questions.
📋 How to Configure
Step 1: Create a Dedicated Category
Create a "Tickets" category where ticket channels will be automatically created.
Step 2: Access Settings
From the dashboard, navigate to the "Ticketing" (BETA) section in your configuration.
Step 3: Configure Ticket Categories
Create different types of tickets:
- Technical Support
- Complaints
- Staff Applications
- General Questions
Step 4: Customize the Message
Create a panel with a button so members can open tickets.
Step 5: Define Permissions
Choose which roles can view and manage tickets for each category.
Step 6: Enable Transcripts
Configure where to save transcripts of closed tickets for future reference.
Step 7: Test the System
Create a test ticket to verify that everything works correctly.
🔧 Useful Commands
- Close a ticket - Close and archive the current ticket
- Add a member - Add someone to the conversation
- Transfer - Transfer the ticket to another category
- Priority - Mark the ticket as urgent
Ready to set up your ticketing system? Configure now or check our complete guide.